In-destination support services
In-destination, on-the-ground support services
However you operate in Switzerland, if you’re not based in the country – or even in the same time zone – dealing with issues as they happen, can be tricky. A quick resolution to a customer’s problem will reflect well on your brand, whereas a delayed response can mean the issue escalates and the customer can get increasingly frustrated.
We provide support on the ground in Switzerland to help ensure the smooth running of your tours and programs. What does this mean? From a concierge service for high-end business groups to delivering tickets to a customer’s hotel by hand, if you need it doing, we can make it happen.
We’ve listed some of these services below – it what you need isn’t there, just ask.
Explore our in-destination support services.
Services and Solutions
Local guiding & hosting
Nothing brings an experience to life like a good guide. We work with a network of local guides, all extremely qualified and knowledgeable about their subject, be it local history, the best hiking trails, Swiss flora and fauna or cultural events. We can also meet new guests in destination to help orientate them, take them to their accommodation, show them around.
Just provide us with a brief, estimated numbers and location and we’ll supply the guide – either as a one-off or as part of a regular schedule of tours.
Concierge service
It’s natural that your customers won’t know exactly what to expect when they get to Switzerland. And often, they want the freedom to make choices about restaurants, walks and excursions. They may have met new friends or need to change plans because of the weather.
Our local concierge service is there to arrange everything from restaurant bookings, taxis, ski-hire, lift passes, car rental, lake cruises, picnic lunches, local guides and rail reservations. We have the contacts, we speak the language, we can deliver.
On the ground operational support
Even with the most meticulous planning, unforeseen circumstances or unexpected customer issues can put a strain on your operations team. Swiss Tailor Made can help to smooth things over and keep your operations on track.
Do you need assistance with checking-in guests? Does your tour guide need an extra pair of hands? With a little advanced warning, we can be there to assist.
Event organisation
Switzerland is a popular destination all kinds of events – weddings, honeymoons, corporate events and incentives and, of course, familiarisation trips. Many of these require detailed organisation to tight timelines and involve different suppliers.
Swiss Tailor Made and our partners are extremely used to managing events, from small intimate parties to huge celebrations. Working with you, we can get as involved with as much of the event planning as you like – from complete control to taking ownership of specific elements.
Your in-destination representative
Have you got a large group visiting? Do you wish you could meet with the hotel staff pre-season to go through the final details of your tours? Would you like to see first-hand what a hotel’s refurbishment is like and how it may impact your guests?
We can act on your behalf and go through your check-list of points before your guests are due to arrive for the season. Whether it’s liaising directly with hotels, meeting new in-destination staff or booking locally-available transport tickets en masse, use us as an extension of your team.
Our current partners
Case Study: Great Rail Journeys
Find out how we stepped in to help Great Rail Journeys with last-minute operational support.