Last minute, on-the-ground support for Great Rail Journeys

This case study demonstrates Swiss Tailor Made’s flexibility and dedication in supporting clients in times of need. With a trusted partner on the ground, our clients benefit from an almost “on call” service, ensuring their programs run smoothly, even when unexpected challenges arise.

The situation

A Great Rail Journeys tour travelling by train from London to Wengen was due to be escorted by one of their excellent Tour Managers. At the last minute, an emergency meant the manager could not travel. Without a replacement, the group risked being left without professional guidance for the week-long tour, a huge blow for the guests and a reputational disaster for the business.

The solution

Our founder, James, immediately stepped in. He flew to London to meet the group at St
Pancras, then escorted them by rail all the way to Wengen for their seven-day holiday.
Throughout the week he provided the full range of tour management services, including:

● Overseeing tickets and travel logistics
● Providing expert insight and talks on the region and culture
● Sharing advice and local information
● Arranging evening meals and ad hoc excursions on free days
● Offering recommendations and handling any guest issues

The results

The tour was delivered seamlessly, with guests receiving the attentive guidance and care
expected from a professionally managed trip. For the client, the episode highlighted the real value of having Swiss Tailor Made as a partner, not only for our expertise in Switzerland, but for the ability to step in quickly and reliably when needed most.